Frequently Asked Questions (FAQs)
1. What kind of products does THESTORE2851 offer?
THESTORE2851 offers natural handicrafts, sandalwood products, gemstone malas & bracelets, brass idols, and pooja samagri. Many of our items are handcrafted using traditional methods.
2. Are your products made from real and natural materials?
Yes. We mainly use natural sandalwood, red sandalwood, gemstones, wood, brass, and herbal materials. Natural products may have slight variations, which are normal and expected.
3. Why does the product I received look slightly different from the pictures?
Because our products are handmade and natural, each piece is unique.
Minor differences in color, grain, size, or polish are not defects but signs of authenticity.
4. Do sandalwood products always have a strong fragrance?
No. Original sandalwood has a mild, natural woody fragrance, not a strong perfume smell. Over time, the fragrance may reduce—this is normal for genuine sandalwood.
5. Are your sandalwood products original?
Yes. We provide natural sandalwood, not chemically scented or artificial wood.
Original sandalwood may:
- Have a soft aroma
- Not release strong fragrance
- Show natural grain or color variation
6. Are gemstones used in your products real?
Yes. We use natural or semi-natural gemstones. Natural stones may contain lines, spots, or inclusions, which confirm they are not artificial.
7. Do gemstone or zodiac products guarantee healing or astrological results?
No. Our gemstone and zodiac products are sold as spiritual, decorative, and handcrafted items only. We do not claim or guarantee healing, medical, or astrological outcomes.
8. How should I take care of sandalwood, gemstone, and wooden products?
To maintain quality:
- Keep away from water, perfume, and chemicals
- Store in a dry place
- Clean with a soft dry cloth
Proper care helps increase product life.
9. Is it normal if wood powder or residue is present?
Yes. Slight wood powder or dust is natural, especially in real sandalwood or red sandalwood items.
10. Are your products handmade?
Yes, many of our products are handcrafted by skilled artisans.
Small irregularities are part of handmade craftsmanship.
11. Are these products suitable for gifting?
Absolutely 🎁
Our products are ideal for:
- Pooja & religious use
- Festivals & special occasions
- Housewarming & spiritual gifts
- Corporate gifting
12. Do you provide bulk or wholesale orders?
Yes. We accept bulk and wholesale orders for many products.
Please contact us through the Bulk Enquiry / Contact Us page for details.
13. What should I do if I receive a damaged product?
If your product arrives damaged, please contact us within 24–48 hours with clear photos.
Our team will assist you as per our policy.
14. What is your return policy?
Returns are accepted according to our Return & Refund Policy.
Please note: Natural variations in color, smell, or texture are not considered defects.
15. Where are your products sourced from?
Our products are sourced and handcrafted in India, supporting local artisans and traditional craftsmanship.
16. How can I contact THESTORE2851?
You can reach us through:
- Contact Us page
- Email or WhatsApp (details mentioned on Contact Page)
We’re always happy to help 😊